If you change your mind, you have 30 days from receiving your order to return it for a full refund, excluding shipping charges. To start a return, simply visit our return portal. Once your return arrives at our warehouse, we will process your refund within 14 days. It may then take a few extra business days for the money to reach your account, depending on your bank.

Please note that refusing delivery does not count as a return — you’ll need to notify us first before sending your order back.

Bouquets are sold as complete sets and must be returned in full. Individual stems from a bouquet cannot be returned separately.

For any questions, we’re here to help.

1. If you wish to return an item, please use our contact portal to request a return shipping label. Simply click the link and enter your order number and email.
2. Once your return arrives at our warehouse, we will process your refund within 14 days. It may then take a few extra business days for the money to reach your account, depending on your bank.
3. Please note that simply refusing to accept delivery does not qualify as a valid return. You must notify us of your intent to return the item before sending it back.

• The item must be in its original condition.
• The item must be unused and undamaged.
• The item must be accompanied by all original packaging.
• You will be responsible for the cost of shipping the item back to us.