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Extended deliveries: Orders shipped from January 2nd.

FAQ

General

What are artificial flowers?

Artificial flowers are flowers that are made from materials such as silk, plastic, or fabric. They are designed to look like real flowers, but they do not require any water or sunlight to survive.

Why should I buy artificial flowers?

There are many reasons why you might want to buy artificial flowers. They are a great way to add beauty and color to your home without the hassle of caring for real flowers. They are also more durable than real flowers, so they will last for many years.

What are the benefits of artificial flowers?

Artificial flowers offer a number of benefits over real flowers. They are:

Durable
Artificial flowers are made from materials that are designed to last for many years. They will not wilt, fade, or die, so you can enjoy their beauty for a long time.

Low-maintenance
Artificial flowers do not require any water or sunlight to survive. This means that you can forget about watering and deadheading, and you can enjoy your flowers without having to worry about them.

Versatile
Artificial flowers can be used in a variety of ways. They can be arranged in bouquets, vases, or centerpieces. They can also be used to decorate your home, office, or event space.

Cost-effective
Artificial flowers are a more cost-effective option than real flowers. They can be used for multiple occasions, so you can save money in the long run.

What makes Botané's artificial flowers different from other brands?

Botané's artificial flowers are made from high-quality materials and are designed to look as realistic as possible. We also offer a wide variety of artificial flowers, so you are sure to find the perfect ones for your needs.

What are the different types of artificial flowers?

There are many different types of artificial flowers available, including:

Silk flowers
Silk flowers are the most common type of artificial flower. They are made from silk fabric and are often very realistic.

Plastic flowers
Plastic flowers are less expensive than silk flowers, but they are not as realistic.

Foam flowers
Foam flowers are made from a type of foam that is designed to look like real flowers. They are often used in floral arrangements because they are lightweight and easy to work with.

What are some of the most popular types of artificial flowers?

Some of the most popular types of artificial flowers include:

  • Roses
  • Lilies
  • Orchids
  • Tulips
  • Daisies
  • Hydrangeas

Product & Care

Can I create my own bouquet?

Yes, you can create your own beautiful Botané bouquet with artificial flowers. We offer a variety of artificial flowers that you can mix and match to create your own unique arrangement. You can also choose from a variety of vase styles to complement your bouquet.

What are the best ways to decorate with artificial flowers?

There are many ways to decorate with artificial flowers. Here are a few ideas:

Choose the right flowers for the space
When choosing artificial flowers, it is important to choose flowers that will fit the style of the space. For example, if you have a modern home, you might want to choose artificial flowers that have a clean, simple look. If you have a traditional home, you might want to choose artificial flowers that have a more ornate look. 

Consider the size of the flowers
The size of the flowers will also affect the overall look of the arrangement. If you are decorating a small space, you will want to choose smaller flowers. If you are decorating a larger space, you can choose larger flowers. 

Use different textures and colors
This will help to create a more interesting and visually appealing arrangement. For example, you could combine flowers with different textures, such as smooth petals and furry leaves. You could also combine flowers with different colors, such as bright pinks and oranges with muted greens and blues.

Are the flowers for outdoor or indoor use?

Our artificial flowers are designed for indoor use. They are not weatherproof and should not be exposed to direct sunlight or extreme weather conditions.

For how long do the flowers last?

Our artificial flowers are designed to last for many years. They will not wilt, fade, or die, so you can enjoy their beauty for a long time. However, the lifespan of your artificial flowers will depend on how well you care for them. Following the care instructions above will help to extend the lifespan of your flowers.

What materials are your flowers made of?

Our artificial flowers are made from a variety of materials, including silk, reused plastic, and foam. We use high-quality materials that are designed to look as realistic as possible.

Do the flowers come in different sizes and colors?

Yes, our artificial flowers come in a variety of sizes and colors. We have a wide selection of flowers to choose from, so you are sure to find the perfect ones for your needs.

How are the Botané flowers made?

Our beautiful Botané artificial flowers are produced under ethical standards. We monitor our supply chain from start to finish to ensure nothing but the finest quality. We believe in producing products that are not only high in quality, but also produced in a manner that is ethical and environmentally friendly.

At Botané, our mission is to provide a more eco-friendly alternative to fresh flowers that not only beautify your space but also stand the test of time. While traditional flowers may wilt within days, our flowers are designed to last indefinitely, reducing the need for constant replacements and the associated environmental impact.

We've also made a firm commitment to sustainability. Our production facilities operate on green energy. We harness renewable energy sources, minimizing our carbon footprint and contributing towards a more sustainable planet.

We're always looking for new ways to improve our sustainability practices. We believe that it's our responsibility to do our part to protect the environment, and we're committed to making a difference.

How do I care for artificial flowers?

Artificial flowers are very low-maintenance. You can dust them with a feather duster to remove any dust or dirt. If they become dirty, you can wash them with a mild soap and water solution.

  1. Dust them regularly with a soft brush, feather duster, or hairdryer on a cool setting. This will help to remove any dust or dirt that may build up on the flowers.
  2. If they become dirty, you can wash them with a mild soap and water solution. Be sure to rinse them thoroughly and allow them to air dry completely before putting them back in place.
  3. Store them in a cool, dry place when not in use. This will help to prevent them from fading or becoming brittle.
  4. Avoid exposing artificial flowers to direct sunlight or extreme heat. This can cause the colors to fade or the materials to become brittle.
  5. Do not use harsh chemicals or cleaners on artificial flowers. These can damage the materials and make the flowers look less realistic.
  6. If you are storing artificial flowers for a long period of time, you may want to put them in a sealed container to protect them from dust and dirt.

Order & Shipping

What are the shipping fees?

The shipping fees for your order will be calculated at checkout. The exact amount will depend on the weight and size of your order, as well as the shipping destination.

EU
We offer a flat shipping fee of €4 on all orders within the EU.

Rest of the world
International shipping is also available, with free shipping on all orders.

Will there be customs and taxes for orders outside of the EU?

Yes, there may be customs and taxes for orders outside of the EU. The amount of customs and taxes will vary depending on the country of destination.

What payment methods do you accept?

Credit cards
Visa & Mastercard

PayPal
You can pay with your PayPal account or your credit card through PayPal

Apple Pay
You can pay with your Apple Pay account

How long will it take to receive my order?

The estimated shipping time for your order will be displayed at checkout. The exact delivery time may vary depending on the shipping destination and the shipping method you choose.

Typically it takes 1-2 business days to receive your order. We ship all orders within 24 hours of receiving them.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Where is my order?

You can track your order status by logging into your account and clicking on the "My Orders" tab. You can also contact our customer service team for help tracking your order.

Return & Exchange

30-day money-back guarantee

As a consumer, you have a 30-day cooling-off period after you receive your order. During this time, you can return your order for a full refund.

Here are some things to keep in mind when returning your order:

  • The artificial flower must be in its original condition.
  • The artificial flower must be unused and undamaged.
  • The artificial flower must be accompanied by all original packaging.
  • You will be responsible for the cost of shipping the item back to us.

See detailed policy here.

How do I return my order?

To return your order, simply contact us and we will provide you with a return shipping label. We will refund your purchase within 30 days of receiving the returned item.

Can I cancel or change my order?

You can’t cancel your purchase by refusing to receive the goods. You must first give us notice of your intention to return the goods.

Please check our return policy here.

My order is damaged, what do I do?

If your order is damaged, please contact our customer service team as soon as possible. We will be happy to help you process a return or replacement.

I have received the wrong order, what do I do?

If you have received the wrong order, please contact our customer service team as soon as possible. We will be happy to help you process a return or replacement.

Here are some additional tips for tracking your order and resolving shipping issues:

Check your order status regularly
You can track your order status by logging into your account and clicking on the "My Orders" tab.

Contact customer service if your order is delayed
If your order is delayed, please contact our customer service team for help.

Provide accurate shipping information
When you place an order, please make sure to provide accurate shipping information. This will help to ensure that your order arrives on time and without any problems.

Be patient
Shipping times can vary depending on the shipping method you choose and the destination country. Please be patient and allow some extra time for your order to arrive.

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